Frequently Asked Questions.
Clear, concise answers to common questions — so you can place your order with confidence.
Are Pepix Labs products intended for human or veterinary use?
No. All products sold by Pepix Labs are strictly intended for laboratory research and in vitro use only. They are not approved for human or animal consumption, diagnosis, treatment, or prevention of any condition.
How quickly are orders processed and shipped?
Most orders are processed within 24 business hours (Monday–Friday). Orders placed early in the business day typically ship the same day. Once your order ships, you’ll receive a confirmation email with tracking details.
How long does shipping take?
Delivery times depend on the shipping method selected at checkout:
Standard Shipping: typically 3–7 business days
Expedited Options: available at checkout for faster delivery
Delivery estimates are not guaranteed once the package is in the carrier’s possession.
Which shipping carrier do you use?
We primarily ship via USPS and occasionally other major carriers depending on destination and service level.
Do you ship internationally?
At this time, Pepix Labs ships within the United States only. We do not support international shipping or freight forwarding addresses.
📦 Order & Shipping Issues.
My tracking number isn’t updating — is something wrong?
Not necessarily. Tracking numbers may show limited or delayed updates for the first 24–48 hours after shipment. This is normal with most carriers.
My tracking says “Delivered” but I didn’t receive my package. What should I do?
First, check with:
Household members
Neighbors
Your local post office
If you still cannot locate your package, contact us within 48 hours of delivery confirmation so we can assist.
What if my package is lost, stolen, or damaged?
If your order arrives damaged or appears lost in transit, please contact our support team promptly with:
Your order number
Photos (if damaged)
Each case is reviewed individually to determine the best resolution.
What happens if my order is returned to sender?
Orders returned due to incorrect addresses or failed delivery attempts may require a reshipping fee. Please ensure your shipping details are accurate before placing your order.
💳 Payments & Checkout.
What payment methods do you accept?
We accept a variety of secure payment options, including:
Major credit & debit cards
Select alternative payment methods (shown at checkout)
Available options may vary based on location and order details.
Why was my order declined or canceled?
Orders may be declined or canceled due to:
Payment verification issues
Billing inconsistencies
Violation of our Terms & Conditions or Zero-Tolerance Policy
Repeated violations may result in permanent refusal of service.
Can I cancel or modify my order after placing it?
Because orders move quickly into processing, we cannot guarantee cancellations or changes once an order is submitted. If you need assistance, contact us immediately after placing your order.
🧪 Product Quality & Handling.
What purity level are your peptides?
Pepix Labs supplies high-purity, research-grade peptides, with each batch verified for quality and consistency. Documentation may be available upon request for qualified researchers.
Why does the peptide powder look clumpy or uneven?
This is normal. Lyophilized peptides can appear powdery, flaky, or clumped due to:
Freeze-drying
Temperature changes during transit
This does not indicate contamination or reduced quality.
What does “lyophilized” mean?
Lyophilization is a freeze-drying process used to stabilize compounds for long-term storage and research use.
How should peptides be stored upon arrival?
Storage requirements vary by compound. In general:
Store in a cool, dry environment
Protect from excessive heat and moisture
Follow any compound-specific guidelines provided
🔐 Privacy & Security.
Is my personal information secure?
Yes. Pepix Labs uses industry-standard encryption and security protocols to protect your data.
Do you share customer information with third parties?
We do not sell or share customer data with third parties except where required to process payments, fulfill orders, or comply with the law.
⚠️ Policies & Compliance.
What is your Zero-Tolerance Policy?
Pepix Labs enforces a strict Zero-Tolerance Policy. Any misuse of products, misrepresentation, or violation of our Terms of Service may result in order cancellation or permanent refusal of service.
Do you accept returns or refunds?
Due to the nature of our products, returns are not accepted. However, issues such as damaged or incorrect items are reviewed on a case-by-case basis. Please refer to our Refund Policy for full details.
📧 Support & Contact.
How can I contact support for faster resolution?
The fastest way to reach us is by emailing:
support@pepixlabs.com
Please include your order number and a clear description of the issue.
Still have questions?
Our team is here to help qualified researchers place orders with confidence.